Cancellation & Refund Policy
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Everything we sell is personalised and made to order, which affects when it can be cancelled. This policy explains exactly when you can cancel and when we refund.
Cancelling before we start printing
Free cancellation, full refund. If you tell us before the printer starts your item, we cancel it and refund you in full. Since we usually begin within minutes of confirmed payment, tell us immediately — at the counter, or by phone.
Once printing has started
A personalised item cannot be resold, so once printing has begun we cannot cancel or accept a return simply because you changed your mind or mis-typed the text. This is permitted for goods made to a consumer's specification.
When we DO refund or reprint
We will reprint at no charge, or refund you in full, if:
- the item does not match the design you approved (wrong text, wrong colour, wrong style);
- it arrives broken, warped, badly under-extruded or otherwise defective;
- we cannot fulfil your order at all — for example a printer failure or a filament colour we have run out of;
- we decline your order under our Terms of Service.
Please raise it with us within 48 hours of collection, with the item and your order number, so we can see the problem. Visible layer lines, minor colour variation between filament batches, and slight surface texture are characteristics of 3D printing rather than defects.
Payments we cannot match
If you paid but we cannot find the payment against the reference you entered, we will hold the order and contact you. If a payment reaches us for an order we never made, we refund it in full.
How refunds are made
Refunds go back to the same UPI ID that paid us. We initiate them within 2 working days of agreeing the refund; how quickly it appears then depends on your bank, typically 3–7 working days. We do not charge a cancellation fee.
Uncollected orders
We will hold a finished order for 7 days and remind you. After that, because the item is personalised and cannot be resold, we may dispose of it and cannot refund it.
How to request a cancellation or refund
Contact us as soon as possible:
Full contact details are on our Contact page.